Frequently Asked Questions

How long does it take to receive an order?

Orders typically process in 3-5 business days, with shipping times varying based on location. Most orders arrive within 7-10 business days.

What payment methods do you accept?

We accept major payment options, including credit/debit cards, net banking, and popular digital wallets for a smooth checkout process.

What is your return or refund policy?

We accept returns only for defective or damaged items. Please contact us if you encounter any issues with your order, and we’ll work to resolve it promptly.

Can I pick up my order in person?

Yes, we offer an option for in-store pickup at our Cooch Behar location. You can choose this option during checkout if it’s convenient for you.